Shipping and returns

The customer has the right to choose the delivery method:

In the event of non-compliance of the delivered shipment with the order placed, the Buyer should refuse to accept unsolicited products and immediately notify the Seller. Acceptance of the shipment by the Purchaser, confirmed by its signature on the consignment note, will be treated as confirmation of its compliance with the order.

Receipt of a parcel from a courier company must be confirmed by a written receipt. Upon receipt, the Buyer receives ownership of the goods and all risks related to ownership and use, in particular the risk of loss or damage.

When collecting the goods, the Buyer is obliged to check whether the package does not have any damage caused during transport. The condition for consideration of a possible complaint in this respect is the listing of the "Damage Protocol" in the presence of an employee of the forwarding company.

Each product purchased at www.odblaski24.com.pl/en is brand new.

In the absence of a manufacturer's warranty card, the basis for the complaint will be a VAT invoice issued by the Seller. Complaints based on a VAT invoice will be processed within 1 year from the invoice issue date.

A complaint should be sent by post or e-mail, stating the number of the purchase document, a detailed description of the defect or defect, as well as a paper or digital photograph (if the defect or photo defect is possible to photograph).

Complaints will be considered within 30 days from the date of receipt of the notification by the Seller. After a positive consideration of the complaint, the time of complaint processing (replacement or repair) is 7 working days for goods available on stock. The time of completing the complaint may be extended depending on the availability of the goods in the suppliers' warehouses, which the Buyer will be informed via the Internet or by telephone.